Privacy Policy

TenantQuest ("TenantQuest," "we," or "us") offers a commercial real estate market intelligence platform through which businesses can obtain VOID Analysis reports, demographic data, and tenant recommendations to assist them in making data-driven leasing decisions (collectively, the "Services").

This Privacy Policy explains how we process personal information, including business contact information and other types of personal information that are submitted to us through our Services or otherwise collected, stored, used, disclosed, inferred, acquired, or processed by us in connection with developing, improving, or providing our Services.

This Privacy Policy also describes TenantQuest's practices for collecting, storing, using, disclosing, and otherwise processing personal information in relation to visitors to our website ("Website"), TenantQuest's marketing activities, and Customers' use and access of our Services.

By accessing the Service, visiting the Website, or otherwise participating in TenantQuest marketing activities, you acknowledge the collection, use, disclosure, and other handling of your information as described below. If you are interested in the rights that apply to the information that Customers submit to us or that we collect and use, please read this Privacy Policy and our Terms of Service carefully.

1. Information We Use to Provide the Service

We use a variety of information that we obtain from various sources, including our Customers and their users in order to provide the Service.

Information We Collect from Third-Party Sources

We may obtain information from third-party sources, such as data providers and integration partners, or from public sources and methods, such as information available on public APIs and the internet. This includes data from Google Places API for business listings and the U.S. Census Bureau for demographic information.

Information Customers and Users Submit to Us

Customers and their Users may provide a variety of information to us through the Service, including:

• Users' own contact and other personal information, such as name, email address, telephone number, job title, employer, and location.
• Property addresses and trade area parameters for VOID Analysis reports.
• Other personal information that our Customers submit to us through their use of our Service.

If we provide a payment option to Customers, we may collect payment data, and if a Customer purchases one of our online subscription-based Services, the Customer may need to provide payment and/or credit card information, and other information to validate their payment method and identity. We will use that information to fulfill the Customer's purchase request. Payment processing is handled securely through Stripe.

We refer to all of the above information referred to in this Section 1 as "Service Information." Our use of Service Information is governed by our Terms of Service and/or our other agreements with those Customers or their Users.

2. Information We Collect Automatically

We also use automated means to collect a variety of information from visitors to our Website and Users of our Service. We refer to this information as "Usage Information."

If you visit our Website, or open an email that we send to you, we and third parties may use automated means to collect information about you, your computer or other device, and your use of the Website or engagement with the email. These automated means include technologies such as cookies, web server logs, web beacons, pixels, and JavaScript.

Cookies are files that websites and online services create and access on your computer or other Internet-connected device to uniquely identify your browser or to store information or settings on your device. Our Website and the Service may use HTTP cookies, HTML5 cookies, and other types of local storage. Please note that without cookies or local storage you may not be able to use all of the features of our Website or the Service.

Web servers may log information such as your device type, operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. The web server logs also may record information such as the address of the web page that referred you to the Website and/or our Service and the IP address of the device you use to connect to the Internet.

3. Information We Collect from Marketing and Sales Activities

You provide your personal information to us when you voluntarily fill in forms on our Website such as when you request a demo or contact sales. This personal information may include: first and last name, company name, job title, work email address, country and/or state, phone number, and the content of your request.

You may also share personal information with us through our Website when you register for an event or online webinar; sign up to receive emails or newsletters; download information; or complete a survey.

We refer to all of the above information referred to in this Section 3 as "Marketing Information."

4. Use of Service Information, Usage Information, and Marketing Information

a. How We Use the Service Information

We use the Service Information for several purposes:

• To provide, evaluate, and improve the Service.
• To analyze how the Service is used.
• To otherwise administer and troubleshoot the Service.
• To create new products, services, and tools that we may use internally or offer to others.
• To verify your identity and establish your account.
• To send you updates, emails, newsletters, and other information that may be of interest to you.

b. How We Use the Usage Information

We use the Usage Information for several purposes:

• To provide, evaluate, and improve the Service or Website.
• To analyze how the Service or the Website is used.
• To otherwise administer and troubleshoot the Service or Website.
• To create new products, services, and tools.
• To verify your identity and establish your account.

c. How We Use Marketing Information

We use Marketing Information that you provide to us:

• When you fill in forms on our Website or at an event to respond to your request, provide requested information, and to contact you about that request.
• To send you updates, emails, newsletters, and other information that may be of interest to you.
• For any other business purpose stated when collecting your Marketing Information or as otherwise set forth in applicable data privacy laws.

d. Additional Uses of Information

We also may use the Service Information, Usage Information, or Marketing Information to (a) try to keep the Service safe, and (b) investigate, prevent, or take action regarding unlawful or harmful activities, including potential threats to the physical safety of a person, potential fraud, and violations of our Terms of Service or other agreement(s) with you.

5. Sharing Your Information

a. We may share the Service Information with the following parties:

• Companies that perform services for us, with us, or on our behalf, including providers of technical infrastructure and technical and customer support, hosting providers, billing support, and payment providers.
• AI service providers for generating executive summaries in reports.
• Map and location service providers for map visualization and business data.

b. We may share the Usage Information with the following parties:

• Companies that perform services for us, with us, or on our behalf, including providers of technical infrastructure and technical and customer support, hosting providers, analytics providers, and email service providers.

c. We may share the Service Information, Usage Information, and Marketing Information:

• With other members of our evolving corporate family.
• In connection with efforts to detect and address fraud, credit risk, security, or technical issues.
• Without restriction when the information is aggregated, anonymized, or de-identified.
• In connection with significant corporate events such as a merger, acquisition, or sale of assets.
• When we believe in good faith that such sharing is reasonably necessary to comply with legal process or other legal requirements, or to protect the rights, property, and safety of us, our employees, users, or another person or entity.
• In any other circumstance where we have appropriate consents or are otherwise permitted by law to share it.

6. Your Choices, and How to Remove Your Content and Information

We may offer Customers self-serve options for updating their account information and indicating Service preferences through their account settings.

If you are a consumer and would like to request access to or deletion of your personal information, please contact us at privacy@tenantquest.io. We will respond to your request within the timeframes required by applicable law.

7. Security

We understand the importance of the security of the information we collect, but we cannot promise that our security measures will eliminate all security risks or avoid any security breaches. When you provide information to us, you do so at your own risk.

Please help to do your part by taking steps such as (1) using a strong, unique password for our Service that you do not use elsewhere, (2) protecting the confidentiality of your password, and periodically changing it, (3) accessing our Service and Website only from devices that have an up-to-date operating system and anti-virus protection, and (4) notifying us of any suspected unauthorized activity or any breach of the confidentiality of your login credentials.

8. Third-Party Links and Services

The Service and/or the Website may contain links to third-party websites, applications, and services. Your clicking on these links or your viewing or interacting with any of these items, or third parties may result in the collection, use, and sharing of information about you by third parties. We are not responsible for the content, security, or practices of any third parties. The information you choose to provide to or that is collected by these third parties is not covered by our Privacy Policy.

9. Children

The Service is not intended for use by minors. We do not knowingly collect Personal Information from individuals under the age of 16. No personal information should be submitted to our Service or Website by individuals who are under 16 years of age.

10. Information for European Territory Residents

Our Legal Basis

If you interact with our Service or Website while within the European Economic Area, Switzerland, or the United Kingdom (the "European Territories"), our legal basis for processing the personal data may vary depending on the personal data at issue as well as the context in which we collect it.

Ordinarily, we process personal data about you in reliance on your consent or on legitimate interest. We may also process data to comply with our legal obligations or to fulfill a contract you have entered into with us.

European Residents' Privacy Rights

Residents of a European Territory have the following data subject rights under European Territory data protection law:

• You have the right to access, correct, update, or request deletion of your personal data.
• You have the right to object to our processing of your personal data.
• If we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time.
• You have the right to complain to a data protection authority about our collection and use of your personal data.

11. Data Retention

We retain personal data for as long as it is useful in our products and services, and provided that we are comfortable that the data is accurate and can be relied upon.

We delete personal data when (a) it is no longer used for any purposes, or (b) a data subject requests deletion of their personal data (unless we have a valid legal justification to retain it, such as to resolve disputes or comply with our legal obligations). If you cancel your subscription, we retain your data for 30 days to allow for reactivation. After this period, your data is deleted unless required by law.

12. International Transfers

The Service and Website are hosted in the United States. If you access the Service or visit the Website from a European Territory, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, you understand that through your continued use of the Service or Website you may be transferring your personal information to the United States and if so, you consent to that transfer.

13. Changes to This Policy

This Privacy Policy may be modified from time to time as our business practices and legal requirements evolve. If this Privacy Policy is modified, we will provide notice of the change by posting the updated Privacy Policy on this website, and we will include the effective date of the update.

If you disagree with the Privacy Policy or any changes to it, you should delete your account by following the process we have described above, and you should avoid providing any information to us.

14. How to Contact Us

If you have any requests, questions, comments, or concerns regarding our Privacy Policy or practices, please contact us using the details below:

• Email: privacy@tenantquest.io
• General Inquiries: hello@tenantquest.io
• Website: https://tenantquest.io