Question 1

What is TenantQuest?

Accepted Answer

TenantQuest is a commercial real estate market intelligence platform that provides VOID (Vacancy Opportunity Identification & Development) Analysis. It helps brokers, property owners, and developers identify optimal tenant categories for any commercial property by analyzing real-time business data and Census demographics.

Question 2

How does VOID Analysis work?

Accepted Answer

VOID Analysis compares supply (existing businesses in the trade area) against demand (demographic indicators) to identify underserved tenant categories. The system analyzes Google Places data for current businesses and U.S. Census data for demographics, then calculates fit scores (0-100) for potential tenant categories.

Question 3

What data sources does TenantQuest use?

Accepted Answer

TenantQuest integrates real-time data from Google Places API for business information and the U.S. Census Bureau for demographics. This includes 15+ demographic metrics such as income levels, education, age distribution, population density, and more.

Question 4

How quickly can I generate a report?

Accepted Answer

VOID Analysis reports are generated in approximately 60 seconds. Simply enter an address, select your trade area parameters, and TenantQuest handles the rest.

Question 5

What's included in a VOID Analysis report?

Accepted Answer

Each report includes: Executive Summary, Trade Area Map, Demographics Overview (15+ metrics), Supply Analysis (existing businesses), Demand Indicators, Gap Analysis, Top 10 Tenant Recommendations with fit scores, and detailed category breakdowns.

Question 6

Can I export reports?

Accepted Answer

Yes, all plans include PDF export for professional presentations. Professional and Enterprise plans also include CSV export for data analysis and integration with other tools.

Question 7

What are AI-powered executive summaries?

Accepted Answer

Professional and Enterprise plans include AI-generated executive summaries that provide natural language insights about the market opportunity, key findings, and recommendations tailored to each property.

Question 8

What trade area options are available?

Accepted Answer

TenantQuest supports both radius-based (0.5 to 10 miles) and drive-time based (5 to 30 minutes) trade areas. You can customize the analysis area based on your specific needs.

Question 9

How does pricing work?

Accepted Answer

TenantQuest offers three plans: Starter ($99/month), Professional ($279/month), and Enterprise ($599/month). Each plan includes a monthly allocation of search results and VOID Analysis reports. Annual billing saves 20%.

Question 10

What are credits and how are they used?

Accepted Answer

Credits are used for search results. Each business returned in a search consumes 1 credit. For example, if a search returns 150 businesses, it uses 150 credits. VOID Analysis reports have a separate monthly allocation.

Question 11

What happens if I run out of credits?

Accepted Answer

You can enable overage credits at $0.25 per credit for searches beyond your monthly allocation. Report limits are hard caps - you'll need to wait until your next billing cycle or upgrade your plan for more reports.

Question 12

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can change your plan at any time through the billing portal. Upgrades take effect immediately with prorated charges. Downgrades take effect at the start of your next billing cycle.

Question 13

What are the benefits of the Enterprise plan?

Accepted Answer

Enterprise includes: 5,000 monthly search results, 60 VOID Analysis reports, team collaboration with 3 seats included, AI-powered summaries, priority support, and SLA guarantee. Additional seats are available at $90/month each.

Question 14

How does team collaboration work?

Accepted Answer

Enterprise teams share a pool of credits and reports. Team owners can invite members, manage roles (admin or member), and monitor usage. All team members have access to shared searches and reports.

Question 15

Can I add more team seats?

Accepted Answer

Yes, Enterprise plans can add up to 7 additional seats ($90/seat/month) for a maximum of 10 team members. For larger teams, contact us for custom enterprise pricing.

Question 16

Is my data secure?

Accepted Answer

Yes, TenantQuest uses industry-standard encryption (TLS 1.3) for all data transmission. We store data securely with Supabase and follow best practices for data protection. We never sell or share your data with third parties.

Question 17

What browsers are supported?

Accepted Answer

TenantQuest works on all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of Chrome or Firefox.

Question 18

Do you offer an API?

Accepted Answer

API access is available for Enterprise customers with custom integration needs. Contact our sales team for API documentation and pricing.

Question 19

How do I get support?

Accepted Answer

Starter plans include email support. Professional plans include priority email support. Enterprise plans include dedicated support with faster response times. Contact support@tenantquest.io for assistance.

Frequently Asked Questions

Getting Started

Credits & Pricing

Data & Accuracy

Features & Plans

Technical & Support

Still have questions?

Frequently Asked Questions

Getting Started

What is TenantQuest and who is it for?

What is a VOID Analysis?

How quickly can I generate a report?

Credits & Pricing

How does the credit system work?

What happens if I run out of credits?

Do you offer annual billing discounts?

Can I cancel my plan?

Data & Accuracy

Where does TenantQuest get its business data?

How accurate is the demographic data?

How does the Gap Analysis algorithm work?

What are Fit Scores and how are they calculated?

Features & Plans

What's included in the PDF reports?

What is the AI Executive Summary feature?

Can I export data to CSV?

Do you offer team collaboration?

Technical & Support

What browsers and devices are supported?

Is my data secure?

How do I get support?

Can I cancel my subscription?

Still have questions?